RETURNS AND CANCELLATIONS
Without limiting any provision herein, to the extent the Company, in its sole discretion, allows you to return any products (except for products returned under the “RIGHT OF INSPECTION” section below) or otherwise cancel your order before we have delivered or shipped the products, you will be responsible for paying the Company a restocking fee.
For raw material purchases (e.g., full-spectrum oil), the restocking fee is five percent (5%) of the total purchase price of your order. For finished goods, the restocking fee is fifteen percent (15%) of the total purchase price of your order. You agree to pay the applicable restocking fee before the Company permits the return of the products or the cancellation of your order (as applicable).
To request a return, please contact
You are responsible for all sales tax or other applicable taxes, other than income taxes, as well as necessary shipping, storage, or handling costs, if any, incurred in connection with your order.
Minimum Order Value
For first time customers of FS-Origins, the minimum order value is $1,000 USD. New customers will be placed on Proforma until such time that total orders invoiced are over $2,500 USD. Once customers have reached the $1500 expenditure they will be placed automatically on a 30-day net account providing they have completed a credit application form and have been approved by FS-Origins, Ltd.
How to place an order
You can order through our online store or by. requesting wholesale pricing by emailing to place your order with no upfront charges. Upon receiving your order, we will send you a digital invoice for the total charges. If you prefer to send us a list of SKUs and quantities, that works too!
Submit your order via our wholesale site at
You must complete a wholesale application in order to be considered for either wholesale pricing and or FS-Origins' consignment program. If you have not filled out our application, please go to the website, click on “wholesale application” then fill out and return to firstname.lastname@example.org.
Call our customer service representative 970-251-1910
Please have an order form or details when calling so that you can reference your needs.
Products or goods purchased from FS-Origins Ltd. shall only be sold at the manufacturer’s suggested retail price (MSRP). In the event the Wholesale Account chooses to place the products or goods for sale at a discount, the Wholesale Account shall not discount the products more than 15% below MSRP. Permission for special sale events beyond the 15% discount by the Wholesale Account must be requested in writing to FS-Origins, Ltd. and will typically be granted on a semiannual basis.
All prices are listed in US dollars. All authorized retailers of FS-Origins products will receive 50% off the MSRP, plus the cost of shipping. Prices are subject to change without notice. We will cover 50% of the shipping costs for any orders over $500. We cover the cost of postal insurance for any shipments through USPS.
Returns must be made in writing directly to Head Office within 7 days of delivery date quoting invoice number and reasons. No returns are acceptable without FS-Origins' prior approval and delivery instructions for transport. Shipping will be charged.
For any goods returned as ‘unsuitable’, there is a re-stocking charge of 15% plus shipping chargeable to the customer.
Please email us with details of the product prior to returning it.
FS-Origins accept credit cards (MasterCard, Visa, Discover, and American Express) and EFT payments.
All credit card payments currently do not incur a merchant fee.
Net 30 Terms
You may also apply for credit terms with us by filling out an application form with at least three credit references. You may also get a credit application by request via our Contact Us page or by calling 970-251-1910 after a minimum transaction of $10,000
Checks returned due to insufficient funds could be considered fraud and subject the check writer to prosecution and fines. However, we understand that usually there is no criminal intent and in these circumstances, we will only charge the customer reimbursement for bank fees and other incurred costs.
Shipping and Delivery Window
Please allow at least 10-14 days from the time of your order for completion of items. Larger orders may require more time; please contact me for information about availability.
Shipping is not included in the cost of goods. On all orders freight will be charged on each invoice at a rate of 7% per invoice total, a minimum charge of $25.00 will apply.
Orders over $1500 are FIS
Shipping International Orders
We do not ship international orders at this time.
We have experienced too many customs and shipping complications to make this worthwhile for the customer.
All online orders must be made via credit or debit card and will be processed through Square®, which is mandatory for all transactions conducted through this Site. We process payment once your order is placed; however, we will not ship your order until after processing. We take up to five days to process your order, depending on the size of your order.